Ink Splash Studio ("InkSplashStudio.com",
"we", "us", or "our") is committed to safeguarding the privacy of our
visitors and clients ("visitor", "user", "you", or "your") online as
well as off. We recognize that personal information is very sensitive
and have taken every possible precaution to protect your data against
loss, misuse, alteration, and unauthorized access or disclosure. In
accordance with the California Online Privacy Protection Act of 2003
(OPPA), this privacy policy discloses what type of information we
collect when you visit our website and/or engage our services, how we
gather, use, share and safeguard this information, how you can opt out
of certain uses of your personal information, and how you can review,
update, or request deletion of the information we have on file about
you.
Anonymous Traffic Data
Like virtually all
commercial websites, InkSplashStudio.com logs
certain anonymous information in aggregate form to track our website's
traffic. This information includes, but is not limited to, the total
number of visits to our website, pages accessed, IP addresses, average
amount of time spent on site, types of
web browsers and operating systems used, screen resolutions, entrance
keywords, and referring
websites. This information does not include any personally identifiable
data. We use this anonymous information, which always remains in
aggregate form, to gain a better understanding of how our visitors use
our website so that we may improve it. To help us analyze the collected
traffic data, we use Google Analytics, a web analytics service provided
by Google, Inc. ("Google"). Unlike some tracking services, Google
Analytics does not create an individual user profile for each visitor,
nor does Google Analytics maintain a database of individual visitors'
usage information. Data is collected and used only in anonymous,
aggregate form.
Cookies
"Cookies" are small text files that are stored
by your web browser on your computer's hard drive. Google Analytics
uses cookies to track page views and visitor usage patterns. These
cookies do not contain any personally identifying information. The
information generated by the cookie about your use of our website
(including your IP address) is transmitted to Google's servers. Google
then uses the aggregate information collected to evaluate visitors' use
of our website, to analyze traffic patterns and trends, and to compile
statistical reports on website activity for Ink Splash Studio. Under no
circumstances will Google associate your IP address with other data
held by Google. Neither Ink Splash Studio nor Google will link, or seek
to link, an IP address or other usage data with the identity of a
computer user. Should you still have concerns, you may opt to block the
installation of cookies by making the appropriate adjustment to your
web browser settings (in MS Internet Explorer under Tools >
Internet options > Privacy > Advanced; in Mozilla Firefox
under Tools > Options > Privacy > Cookies). By
using this website, you consent to the processing of data gathered by
Google in the manner and for the purposes set out above.
Collection
of Personal Information
The term "personally
identifiable information" (also "personally
identifying information", "personal information") refers to information
that can be used, either by itself or in combination with other
identifying information, to uniquely identify a person or company.
Examples of such information that we may request include, but are not
limited to, your full name, company name, job title, street address,
city and state of residence, e-mail address, phone number, fax number,
and background data about your company, product(s), or service(s).
Personally identifiable information is collected from the visitors to
our website on a strictly voluntary basis. Unless you choose to provide
us with your personal information by filling out our contact form,
requesting a quote, or employing our services, you remain completely
anonymous as you browse our website. We request personal information
only where necessary to respond to inquiries or to provide quotations
or services. When you enter into an agreement for services with Ink
Splash Studio, we will need you to provide us with the following
personal information: your full name, street address including suite or
apartment number if applicable, city, state or province and country of
residence, ZIP or postal code, telephone number, e-mail address,
company name and job title (if applicable), and project data. The only
personal information required to inquire about our services is your
name and a valid e-mail address so that we may reply to you. To learn
what type of information is required to receive a free, no-obligation
quote for our services, please see our quote
request form. You will
always know when your personal information is being collected because
you will be the one providing it. Personal information is never
gathered without your knowledge and consent.
Use of
Personal Information
We use your personal
information only to provide the information or
services requested, to respond to your inquiries, to keep you apprised
of new services and special offers as well as changes to our terms or
website, and, on occasion, to solicit feedback about our website and
services so that we may improve them.
E-mail
Address
If you supply us with
your e-mail address, we may send you
an occasional follow-up e-mail regarding your inquiry, the launch of a
new product or service that may be of interest to you, an upcoming
event, a special offer or promotion, or a significant update to our
terms, policies, or website. We respect your time and privacy by
emailing you only when the information in question is related to the
reason you contacted us and we believe said information to be of
genuine value to you. We will not
send you daily or weekly promotional
e-mails. Should you decide, at any time, that you no longer wish to
receive our mailings, please send an e-mail with the words "REMOVE
EMAIL ADDRESS" in the subject line and your full name and e-mail
address in the body of the message to . Your
opt-out request will be honored immediately. Additionally, all e-mail
messages sent by Ink Splash Studio contain an unsubscribe link with
simple, straightforward directions for opting out of future mailings.
Postal
Address
If you supply us with
your postal address, we may send you an
occasional mailing with information about our services. If you would
prefer not to receive such mail, please send an e-mail with the words
"REMOVE POSTAL ADDRESS" in the subject line and your full name and
postal address in the body of the message to .
Your opt-out request will be honored immediately.
Telephone
& Fax Numbers
If you supply us with
your telephone and/or fax number, we will call or
fax you only if you have expressly requested that we do so, or if you
have hired us to work on a project and we have been unable to get in
touch with you by e-mail. We will not
contact you by phone or fax to
promote our services or to keep you apprised of updates to our terms,
policies, or website.
Quote
Requests
In order to provide
you with an accurate quote for our services, we
need you to supply us with certain information about your project,
company, products, target audience, and objectives. See our quote
request form
to gain a complete understanding of the type of
information required. Please note that while such data may not
necessarily meet the official definition of "personally identifiable
information" in so far as it can not be used to uniquely identify a
person or company, it will nonetheless be treated as personal
information for the purposes of our privacy policy. The information
supplied by you will be handled in strict confidence and used solely to
assist us in evaluating your requirements so that we may provide you
with an accurate quote for the services requested.
Client
Feedback
When you engage our
services, we may, upon project completion, send
you a brief survey to solicit your feedback about the quality of the
services you have received and the features and usability of our
website. Participation in those surveys is, of course, completely
voluntary. The feedback you provide will be used internally to help us
improve our services and optimize our website. We may also contact you
regarding the feedback you have provided. In the future, we may decide
to feature some of our clients' comments on our website. When you
complete our survey, you will have the option to grant us permission to
publish your comments, either in their entirety or in part, on our
website and in other promotional material. If you permit us to publish
your feedback, you will have the right to determine how you are
identified: initials only, full name only, company name only, full name
plus job title plus company name, or full name plus job title plus
company name plus a link back to your website. You may also request
that we not publish certain parts of your comments or that identifying
information be removed. We will publish your feedback only with your
express permission.
Project
Data
When you hire Ink
Splash Studio, you may, depending on the services
requested, need to provide us with certain supplemental information to
facilitate work on your project. Such information may include, but is
not limited to, background data on the
company/brand/product/service/event you wish to promote, marketing
plans, product documentation, case studies, reports, market research, manuscripts, SEO keyword
analysis, competitor profiles, customer testimonials and surveys,
current/previous advertising copy and marketing materials, and
interviews with personnel. For your protection, all project data will
be considered personal information, regardless of whether it meets the
standard definition of "personally identifiable information" (see above). Please note that any
project data supplied by you will be
handled in strict confidence and used solely for the purpose it was
provided. Upon project completion, you will have the option to have
your data returned to you, to have it deleted, or to have it kept on
file for potential future assignments.
Disclosure
of Personal Information
Ink Splash Studio is committed to
protecting the confidentiality of your personal information. We will
not sell, trade, rent, or otherwise disclose your personal information
or project data to any third party for any reason unless ordered to do
so by a court of law.
Right to
Review/Modify/Delete Personal Information
If you have provided
Ink Splash Studio with your personal information,
you have the right to review the data we have on file about you.
Additionally, you have the right to have your personal information
corrected, updated, amended, or deleted from our records. If you wish
to access the personal data we hold about you for purposes of review,
modification, or deletion, please send your request to . To protect your privacy, we will take
reasonable steps to verify your identity before granting you access to
the requested information. We will provide this service free of any
charge up to two times a year. Should you wish to access your records
more frequently than that, we reserve the right to assess a small
service charge.
Confidential
Relationship
When you enter into an
agreement for services with Ink Splash Studio,
you also enter into a confidential relationship with us. All client
communications are considered confidential. Ink Splash Studio adheres
to the highest ethical and privacy standards in all aspects of our
operations. Under no circumstances will your communications be shared
with third parties, including other clients. Nonetheless, if you would
feel more comfortable with a formal nondisclosure agreement (NDA), we
will be happy to sign one. While some copywriters reserve the right to
showcase your finished projects in their portfolio, we feel very
strongly that once the final payment has been made and the copyright
has been transferred to you, the work is yours to do with as you
please. While we would appreciate your permission to include samples of
the work we have done for you in our portfolio, the decision is
entirely yours.
Data
Security
Ink Splash Studio
takes data security very seriously. To safeguard your
personally identifiable information and project data against misuse,
accidental loss, damage, corruption, and unauthorized access,
disclosure, modification, or destruction, we have put in place the
following security measures: Your data is stored in a
password-controlled database, and all our computer systems are
protected by state-of-the-art firewalls, antivirus software, host-based
intrusion prevention systems (HIPS), anti-trojan/spyware programs,
rootkit detection utilities, and regularly scheduled back-ups.
Additionally, we maintain strict physical security of our premises and
have implemented tight procedural controls restricting access to client
data to authorized personnel. Any physical data sent to Ink Splash
Studio is stored in a locked filing cabinet.
Encryption
Ink Splash Studio offers several payment options including
secure online processing of credit/debit card payments and ACH bank
transfers through Amazon Payments. Amazon Payments uses
industry-standard Secure Socket Layer (SSL) encryption technology to
protect your personal and financial information when processing your
payment. If you opt for this payment method, your financial data (such
as credit card information) will not be disclosed to Ink Splash Studio.
To determine whether a server uses SSL encryption, you can check the
lower left- or right-hand corner of your browser window after accessing
the server. If you see a closed padlock or an unbroken key (depending
on your browser), SSL is active. Additionally, the first characters of
the website's URL will change from "http" to "https". Please be advised
that standard data transmissions, including e-mail communications, are
typically not encrypted, and there is always a slight risk that data
could be unlawfully accessed or intercepted by unauthorized third
parties. While no data transmission over the Internet can ever be
considered 100% secure, risks can be drastically reduced by encrypting
communications. If you would like to encrypt our e-mail and file
exchanges, let us know which encryption protocol you prefer (OpenPGP or
S/MIME), and we will send you our encryption key. If you need help
setting up e-mail encryption, we will be happy to assist you.
External
Links
InkSplashStudio.com
may contain links to external websites that are
maintained by third parties. Please be advised that we have no control
over these websites and are not responsible for their privacy
practices. Consequently we can assume no liability for the actions of
said third-party sites with respect to their collection and use of your
information. This privacy policy applies only to information collected
by InkSplashStudio.com. We encourage you to familiarize yourself with
the privacy policies of any websites you visit.
Children's
Privacy
No part of this
website is developed for or directed at children. In
accordance with the Children's Online Privacy Protection Act (COPPA),
we will not knowingly collect personally identifiable information from,
market to, or provide services to minors under the age of 13 years.
Notification
of Changes
We reserve the right
to modify or amend our privacy policy from time to
time in order to keep up with technological advances, new legal
developments, and changing business practices. Any changes to our
privacy policy will be published here. To alert you to these changes,
we will update the policy's effective date and place a notice near the
top of this page for a period of at least 30 days. Additionally, we
will provide a link to a list detailing the changes so you can locate
them at a glance. Substantial changes in our privacy practices will
also be announced elsewhere on our website, specifically on pages
requesting personal information. Should we ever change our policies
concerning the use and disclosure of personally identifiable
information, we will notify by e-mail anyone who has entrusted us with
their personal data and give them a chance to opt out of these changes.
The effective date of this privacy policy is September 18, 2009.
Acceptance
of Privacy Policy
Your use of our
website and/or services constitutes acceptance of this
privacy policy. If you do not agree to the terms of our privacy policy,
please do not use our website or services.
Questions
& Comments
If you have questions
or comments about our privacy policy, the
security of our website, or the security of our physical facilities,
please contact us via e-mail at .
